Annual Service Contracting

Annual Service Contracting

  1. Services
  2. Annual Service Contracting

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Annual Service Contracting

The experience of our engineering team with a wide range of equipment means hardware problems are diagnosed and resolved without delay.
A vital part of the Maintenance Service Green Channel Computers offer is the Web-based call management system to provide further efficiencies and value added services around our maintenance and support offerings
The basic element of the Green Channel Computers support service is a fast and efficient maintenance service providing customers with the following:

  • Adherence to agreed service levels
  • Repair of hardware faults on-site or within 24 hours.
  • Real- time call information can be logged, updated and managed.
  • Easy and secure access to the System via the Internet.
  • Ability to log and track the progress of any and all requests for Support.
  • The Software is feature-rich and includes a wide variety of Reporting functions.
  • 24 x 365 fault logging over the web if required.
  • Issues are highlighted and can be dealt with immediately.
  • Significant level of security.
  • Engineer call-logging.